BYL Teacher Training and Resources

Please use this resource to understand how we resolve tech problems and our expectations of you/the family that you are working with:

If you mark a lesson as cancelled or reschedule the lesson you need to complete the INTERNAL NOTES section on Teachworks so we ensure we are paying you correctly and that families are billed correctly.

The internal notes are only seen by our admin team and you need to complete the following sections:

• If the lesson was cancelled, you indicate who cancelled it. Was it you? Was it the family? And when did that happen? Was it an email in the morning?

• If the family emailed you with more than 12 hours notice, but you didn't look at it until just before the lesson it is still considered a cancelled lesson- not missed.

Rescheduling

See the video above for our easy steps to reschedule lessons.

NB: Please make sure the lesson duration matches the lesson type (eg. A forty five minute lesson should have a duration of 45 mins)

• Communicate with your student about a mutually suitable time

• Click on your lesson within the 'Teachworks' calendar.